We accept returns of the Brainy Day Activity Program, IF AND ONLY IF, the product has not been used. The program must be shipped back within 14 calendar days from the date shipped.
Product should be returned in its original shipping box via UPS or FEDEX. All product must be in their original bags, snapped shut. The cost to ship back the program is the responsibility of the customer.
Please contact us to let us know you are returning product. Call 440.543.4495 or email us at firstname.lastname@example.org.
Shipping label should read: HippoCampus Headquarters – Return, 7571 Creek View Trail Chagrin Falls, OH 44023
Once the return has been received by HippoCampus Headquarters and thoroughly inspected, a refund will be mailed in the form of a check from HippoCampus Headquarters to the individual or company that purchased the Brainy Day Activity Program.
Although our products meet the size requirements to avoid a choking hazard, please use your discretion. Some of the products in this activity program may not be appropriate for all individuals with memory loss.