Return Policy
We accept returns mailed back to us within 14 calendar days from the date we shipped. If for any reason you are not happy with our activity program, please follow these steps for an effortless return.
1. Keep all products in its original condition and original shipping carton.
2. Either call 440.543.4495 or
EMAIL US to let us know you want to return the activity program. Next, make out a shipping label as follows:
HippoCampus Headquarters - Return
17592 Plum Creek Trail
Chagrin Falls, OH 44023
3. Once the return has been received by HippoCampus Headquarters and thoroughly inspected, a refund will be made for the cost of the item; the individual returning the product is responsible for all shipping costs.
4. Refunds will be credited in the form of a check from HippoCampus Headquarters to the individual or company that purchased the Brainy Day Activity Program.
Use Caution:
Although our products meet the size requirements to avoid a choking hazard, please use your discretion. Some of the products in this activity program may not be appropriate for all individuals with memory loss.
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Did someone walk off with your Wheelee Balls?
We’re now offering – the Brainy Day Replenishment Program!
Our Replenishment Program is available to those who have previously ordered the Brainy Day Program. Each activity will be shipped in our hanging bag with product and laminated instruction sheet(s). Individual activity laminated sheets and sets of 3 hanging bags can be ordered separately.
CLICK HERE to download the Brainy Day Replenishment Program order form